Case Study – Facilities Management: Retail
A world-class pharmacy-led health and beauty retailer, and key to this is their national portfolio of stores. Bristol delivers total facilities management services across stores in the United States plus a 320-acre headquarters estate, and the flagship store it started working with them in 2006 when we were contracted to deliver retail cleaning services to 360 stores, with an emphasis on improving cleaning standards.
Two years later the company took the decision to rationalize its supply base and therefore benefit from a single point of contact, reduced management time and costs. This expanded Bristol portfolio to encompass airport stores, two distribution centers and a retail store portfolio of 1,027 stores.
Less than six years later, the company awarded Bristol a five year contract to provide a total facilities management service across all facilities. Bristol will deliver significant cost-savings across the organization’s office estate, as well as implementing a range of added-value initiatives to the working environment.
Working in partnership, Bristol analysed and evaluated current working procedures, identifying areas where they can potentially improve productivity and service delivery, driving value and striving to achieve significant cost savings across the organization’s office estate, as well as implementing a range of added-value initiatives to the working environment.
Bristol has refocused facilities management service delivery around the needs of staff and visitors. This approach will achieve significant cost savings, improve customer service, enhance the working environment, increase productivity and ensure that all services continually evolve to meet the client’s needs in a consistent and standardized manner.